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Policies

Terms and Conditions

Payment | Sales Tax | Order Processing and Shipping Timeline | Shipping Methods and Costs | Returns | Privacy Policy

Welcome to CarolineRoussel.com (the “Site”). In using the Site you are deemed to have read, understood, and agreed to the terms and conditions both set out below and in the Privacy Policy (the “Terms”), thereby creating a binding legal agreement between you and Caroline Roussel L.L.C. (“CR”). IF YOU DO NOT AGREE WITH ANY OF THE TERMS, PLEASE DO NOT ACCESS THE SITE OR PURCHASE ANY OF THE PRODUCTS OFFERED.

CR reserves the right to modify the Terms at any time without notice. Such changes become effective immediately upon posting. Please check this page periodically to ensure that you are aware of any changes to the Terms. In the event that the Terms conflict with any promotional materials, the Terms always control.


Exclusions and Limitations
The information on the Site is provided on an “as is” basis. Although CR attempts to provide accurate information, inaccuracies or errors may occur and CR reserves the right to make corrections and changes to the Site without notice. To the fullest extent permitted by applicable law, CR makes no representations or warranties of any kind, whether express or implied, with respect to the Site’s contents or the information made available on or through the Site. This disclaimer specifically includes but is not limited to any 1) warranties concerning the availability, accuracy, appropriateness, timeliness, or usefulness of the content of the Site; 2) warranties of non-infringement; and 3) warranties of merchant ability or fitness for a particular purpose.

By using the Site, you agree that this use is at your sole risk. Except as otherwise provided under applicable law, CR, its directors, officers, employees, affiliates, or any party involved in creating or hosting this site will not be liable for any damages arising out of or related to the use of the Site, the inability to use the Site, or to the use of any site linked to the Site. This disclaimer of liability includes but is not limited to 1) damages caused by any error, omission, deletion, or defect in the Site’s content; 2) damages caused by failure of performance, delay, interruption, failure of transmission, or any other defect, failure, or security breach; 3) damages caused by computer viruses, bugs, or malware of any kind; and 4) damages caused by unauthorized access to the Site. This disclaimer of liability applies, without limitation, to any damages you or others you may suffer including direct loss, loss of business or profits, damage caused to your computer, damage caused to your software, damage caused to your data, or any other direct or indirect consequential, incidental, or punitive damages. This disclaimer of liability applies whether or not damages were foreseeable and applies even if you have advised CR in advance of potential damages. This disclaimer of liability applies whether any alleged liability is based on contract, tort, negligence, strict liability, or any other basis for liability.

Any product or service available through the Site is provided on an “as is” and “as available” basis. Use of goods or services purchased through the Site is at the user’s sole risk.

The Site may provide links to other websites owned by third parties. Since the content of third-party sites is beyond CR’s control, it disclaims all responsibility for their content. A link from the Site to a third-party site does not constitute an endorsement of the third-party site, its products, its information, or its security. Opinions expressed or content appearing on third-party websites are not necessarily shared by CR and CR should not be regarded as the publisher of such opinions or content. CR encourages you to read the privacy statements and terms of use of third-party sites as these may differ from those of the Site. You should evaluate the security and trustworthiness of any third-party site before disclosing any personal information to them. CR disclaims any responsibility for any damages resulting from your disclosure of information to third-party sites.

If any of the Terms are deemed invalid, void, or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision shall be severed from the Terms and shall not affect the validity and enforce ability of the remaining Terms, which will remain in full force and effect.

No action arising from your use of the Site, regardless of form, may be brought more than one year after the cause of action has arisen.

Registration
Registration is not required to place an order, but registering with the Site enables CR to provide an enhanced customer experience. When registering, you agree that the information you provide is true, accurate, and current and that you will update this information as required to ensure it remains current. You may not impersonate another person when registering. CR reserves the right to suspend or terminate your use of the site and your ability to order items via the Site should CR believe that any of the registration information you provided is untrue, inaccurate, or out of date.

Placing an Order
When you add an item to your shopping bag, you may continue shopping or proceed to checkout. Once CR receives your order, you will receive an email acknowledging the details of your order. This email is not an order confirmation, but merely a recognition that CR has received your requested order.

Once your order has been placed, CR is not able to modify or cancel your order. However, CR reserves the right to decline your order if it cannot obtain authorization for payment, if at least one of the requested items is not in stock, or if it does not ship to the requested destination.

Availability
All orders are subject to availability. Although we make every effort to ensure that featured pieces are in stock, occasionally we may sell out of featured items. Note that items in your shopping bag are not reserved and may not be available when you check out if, for example, they are purchased by other clients. If we are unable to complete your order we will usually attempt to notify you within 5 business days. You will not be charged for orders that cannot be fulfilled.

Payment
All payments shall be via PayPal. Note that you may pay via your credit card by linking it to PayPal. All prices, taxes, and shipping costs are expressed in United States dollars.

Sales Tax
CR does not charge sales tax except for orders to be delivered to addresses in the state of Michigan, where Michigan’s 6% sales tax shall be added.

Order Processing and Shipping Timeline
All orders are processed only Monday through Friday. Order processing may be delayed if CR’s staff is temporarily unavailable to process orders.

Your order will only be shipped once payment and delivery details have been approved. Generally, this will be within 1-3 business days after receiving payment. However, on occasion, order processing may be delayed due to staff availability.

Once we have shipped your order, you will receive an email update with shipping details.

CR cannot be held responsible for unanticipated delays in fulfilling your order.

Shipping Methods and Costs
Except when special arrangements are made, all shipments shall be via “DHL Express” with tracking number. Shipping costs are included in the shopping bag check out process.

Generally, delivery will occur within 3-6 business days. Shipping costs $28 for orders under $80, $15 for orders $80-$179, and free for orders of $180 or above.

If you require other delivery options, please contact CR and we will do our best to accommodate your request.

Orders may not be shipped to P.O. boxes or to APO/FPO addresses.

Returns
Items may be exchanged for store credit in the amount of the purchase price of the items (not including shipping costs or taxes) if CR is notified and items are shipped back in their original condition within 3 business days of receipt of delivery. Store credit will become available when the returned items are received by CR and their condition is confirmed. Return shipment and its costs are the responsibility of the buyer. The buyer is responsible for any items lost or damaged during return shipment, or for any costs incurred from late returns or from the return of items not in their original condition. Special orders or sale items are not returnable.

Copyright
All content used on the Site, including but not limited to text, graphics, logos, images, audio clips, and their arrangement on the Site, is the protected property of CR. Redistribution or republication of any part of the Site or its content, including via framing or linking, is prohibited without the express prior written consent from CR. The items for sale on the site are also protected by copyright.

You may electronically copy or print hard copies of pages from the Site for your personal and non-commercial use related to shopping via the Site.

CR does not want to receive confidential or proprietary information or trade secrets through the Site. This includes but is not limited to jewelry designs. Any information sent to the Site shall be deemed non-confidential and by submitting it you grant CR an irrevocable and unrestricted license to use, modify, reproduce, transmit, display, and distribute it for any purpose with no payment or compensation to you.

Trademarks
The trademarks or trade dress of CR and of the Site may not be used without the express prior written permission of CR. Trademarks or trade dress includes the Caroline Roussel name and logo and the names of products.

Waiver
Failure of CR to insist upon strict performance of the Terms or any other agreement with you shall not constitute a waiver and shall not reduce your obligations.

Disputes and Applicable Law
CR is owned and controlled from within the state of Michigan, United States of America. By visiting the Site, you agree that the laws of the State of Michigan and United States federal law shall govern your use of the Site, any transactions undertaken by you via the Site, and any other disputes that shall arise between you and CR without regard to the conflict of law rules.

Any disputes arising from your use of the Site or purchases via the Site shall be submitted to confidential binding arbitration in Midland, Michigan. The arbitrator’s award may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by law no dispute arising from your use of the Site or purchases via the site shall be joined to arbitration proceedings involving any other party.

CR reserves the right to pursue injunctive or other relief in state or federal court in Michigan if you have violated or threatened to violate CR’s intellectual property rights. You consent to personal jurisdiction and venue by such courts.

Fraud
CR may require your cooperation in efforts to identify fraudulent activities. You agree to cooperate with such efforts. You also agree that if you or others acting on your behalf are suspected of fraud or of breaching the Terms, CR may, at its sole discretion, declare you to be in breach of the Terms, suspend or terminate your use of the Site, and seek protection to the fullest extent of the law.

Indemnification
You agree to defend, indemnify, and hold harmless CR, its affiliates, and its officers, directors, and agents from any and all claims, liabilities, costs (including reasonable legal and accounting fees), and expenses arising in any way from your use of the Site, your violation of the Terms, or the posting or transmission of any materials via the Site.

Entire Agreement
The Terms constitute the entire agreement between you and CR and supersede any prior agreements between you and CR. In the event of inconsistencies between the Terms and any other materials, the Terms will always control.


Privacy Policy

Information Collected | Usage of Information | California Residents | Children’s Privacy | Security

Caroline Roussel L.L.C. (“CR”) is committed to protecting your privacy. To provide you with excellent customer service, CR gathers, uses, and shares certain personal information collected via CarolineRoussel.com (the “Site”).

Information Collected
Personal information collected may include your name, address, telephone number, email address, product preferences, and billing information. CR also retains details of your transactions with us.

CR may also collect IP addresses to analyse trends, administer the Site, track user movements through the Site, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times, URL requested, and referral URL.

Like most interactive web sites the Site uses cookies to enable us to retrieve user details for each visit in order to improve our services and enhance your shopping experience, such as to remember your shopping cart contents and your preferences. Cookies are small data files that are automatically stored on your computer to track the pages of the websites you have visited. Cookies do not retain any personally identifiable information. By using the Site, you consent to the placement of cookies on your computer. If you do not wish to have cookies stored on your computer, you can set your browser preferences to refuse them.

Usage of Information
To protect your privacy, access to your non-public personal information is restricted to those employees who need to know that information to provide you with products or services.

CR may also use the information we collect to send you marketing and promotional materials via mail or email, or to inquire about products you have purchased or other related matters. Please email cr@carolineroussel.com to opt out of such communications.

To maintain high standards of customer service, CR may contact you via email, postal mail, or phone if CR has questions or concerns about your order.

CR will not sell, rent, or share your name or personal information with any third party unless to do so is 1) required to process your order, 2) required by law, or 3) necessary, based on a good-faith belief, to comply with a government or court request.

Any individually identifiable information will never be used in any way different to that stated above without your explicit permission.

California Residents
California state law provides California residents with the right to ask us for a notice describing what categories of personal information CR shares with third parties for direct marketing purposes. If you are a California resident, please submit a written request to cr@carolineroussel.com to request such a notice.

Children’s Privacy
No part of the Site is directed to children under the age of 13. CR will not knowingly collect personal information on any child under the age of 13. To place an order, you must be at least 18 years old and have legal capacity to enter into a contract.

Security
The Site uses a variety of measures to maintain the safety of your personal information and CR takes reasonable steps to protect the security of your personal information. However, by using the Site you acknowledge that no system or transmission can be 100% secure and that CR cannot be held liable for security breaches outside of its immediate control.